The ARXSERVICE task is not in the Task Manager process list or will not start. Clients cannot connect.

Knowledge Base

The ARXSERVICE task is not in the Task Manager process list or will not start. Clients cannot connect.

Symptoms

Clients cannot connect. At the server, there is no task named arxservice running in the process list of task manager.

Solution

Several things can cause this problem.

  1. Check folder sharing options. This folder should be fully accessible (no restrictions). Normally this is “C:\Program Files\Acroprint\”

  2. Try to start the service manually as a Windows Administrator:

    Click Start » Settings » Control Panel » Administrative Tools » Services

  3. If the service still does not start, another program on your system may be preventing it. This may be your firewall, anti-virus, anti-spyware, or anti-worm program(s). You may need to add arxservice.exe to the exception lists maintained by these programs, to allow arxservice to run and not be treated as an intruder. You should also add arxsvc.exe and AttendanceRx.exe to these lists.

Contact your local dealer or Acroprint Support for additional assistance if needed. Acroprint support is available Monday – Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190 (Canada: call 1-866-514-3249). Note that per-incident charges may apply for telephone support.

Avoid per-incident charges for telephone support, get priority handling of support tickets and gain other valuable benefits — contact Acroprint today at 1-800-334-7190 for more information about a Software Support Contract.