Acroprint Support » timeQplus Biometric V2

timeQplus Biometric (V2) Time and Attendance System

If you are experiencing problems with the fall 2009 DST change, click here to download a software patch. Download and run this file to install the update to your software.

Windows Vista Compatibility

We are pleased to announce that with the release of software version 2.3.20 (and above), timeQplus Biometric V2 is now Microsoft Windows Vista Business and Vista Enterprise compliant.

You can download the current release of the software using the link below.

Current Release

Release:
Powered by Attendance Rx version 2.3.26

Fall 2009 DST software patch
Download patch

Software version update:
Download version 2.3.26 update

If you are updating your software for Vista compliance, click here to read a knowledgebase article with more information.

Software Demo:
Download Software Demo
Knowledgebase — FAQs — Frequently Asked Questions
1. I need help connecting my timeQplus Biometric terminal to my computer or network.
2. The arxservice task is not in process list or will not start. Clients cannot connect.
3. My firewall is blocking timeQplus Biometric communications
4. Windows Vista Compatibility - timeQplus Biometric
5. What are the system requirements for timeQplus Biometric?

Click here to browse all Knowledgebase articles about timeQplus Biometric
Documentation

Right click on the document title and select "Save Target As" (or the equivalent command in your browser) to download PDF-format files.

TQ100 Terminal User Manual (English)
PDF format; 998 KB

Manual de usuario para la terminal TQ100 (Español)
PDF format; 960 KB

Installation Guide (English)
PDF format; 6.3 MB

Guía de instalación (Español)
PDF format; 1.8 MB

Terminal Connection Diagrams (English)
PDF format; 76 KB

Diagramas de conectividad (Español)
PDF format; 81 KB

Diagrammes de connectivité (Français)
PDF format; 85 KB

Firewall Instructions
PDF format; 12 KB

Información de Muros de Fuego (Firewalls)
PDF format; 55 KB

Information Pare-Feu
PDF format; 93 KB

Daylight Saving Time change instructions
Product Support

Need help understanding your product?

  1. Check the Installation Guide for assistance with installing and configuring the product, connecting the hardware, and setting up passwords.

  2. Click here to review / print an illustrated step-by-step guide to configuring your TQ100 terminal hardware.

  3. Click here to review / print an illustrated step-by-step guide to installing and setting up your timeQplus Biometric software.

  4. Review the product on-line help for more detailed step-by-step instructions and a glossary of terms.

  5. Contact your local dealer or Acroprint Support for additional assistance if needed. Acroprint support is available Monday – Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190. Charges may apply for telephone support.

Avoid per-incident charges for telephone support and gain other valuable benefits — purchase an Acroprint software support contract today!