Software Support Contracts

Avoid per-incident telephone support fees, and gain valuable benefits by signing up for an Acroprint Software Support Contract.

An Acroprint Software Support Contract offers you these benefits:

Access to our highly trained technical support specialists for 12 full months (available during Acroprint business hours).
Free software upgrades (within the version of the product purchased).
Free service packs.
Priority status on support issues.

Download or print an application form today!
(PDF format, 20 KB)

View or print a sample copy of a support contract
(PDF format, 109 KB)

Contract Pricing:

Attendance Rx Single, timeQplus Single (Includes single-PC editions of ATRx Secure PunchIn, ATRx ProxTime and ATRx Biometric 1000)	$99.00 / year
Attendance Rx Network, timeQplus Network (Includes Network editions of ATRx Secure PunchIn, ATRx ProxTime and ATRx Biometric 1000)	$159.00 / year
Time Q +Plus Badge System (Includes Time Q, PayTime)	$149.00 / year
timeQplus Proximity	$159.00 / year
timeQplus Biometric	$159.00 / year
Pendulum Single	$399.00 / year
Pendulum Network	$799.00 / year

Questions about our support contracts? E-mail us: support_contracts@acroprint.com

Per-Incident Phone Call Fees

Acroprint offers complimentary set-up support for 30 days from date of purchase* for all registered users. All other software support not covered by a support contract is subject to per-incident time-based charges. We accept Visa, MasterCard or American Express credit cards; please have your card ready when you call.

Per Incident Telephone Support Rates:
Time Q +Plus Badge System, Time Q, PayTime	$45.00 per incident per ½ hour
timeQplus Single, Attendance Rx Single	$45.00 per incident per ½ hour
timeQplus Network, timeQplus Biometric, timeQplus Proximity, Attendance Rx Network	$66.00 per incident per ½ hour
Pendulum, ATR20/20, ATR9800	$125.00 per incident per hour

* Excludes Pendulum, ATR20/20 and ATR9800 software products

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