Software Support Contracts

Avoid per-incident telephone support fees, and gain valuable benefits by signing up for an Acroprint Software Support Contract.

An Acroprint Software Support Contract offers you these benefits:

A full year (12 months) of free telephone support from our trained Technical Support Specialists (available during Acroprint business hours).
Free software upgrades (within the version of the product purchased).
Free service packs.
Priority status on support issues.

Download or print an application form today!
(PDF format, 46 KB)

View or print a sample copy of a support contract
(PDF format, 24 KB)

Contract Pricing:

Attendance Rx Single-PC (Includes single-PC editions of ATRx Secure PunchIn, ATRx ProxTime and ATRx Biometric 1000)	$99.00 / year
Attendance Rx Network (Includes Network editions of ATRx Secure PunchIn, ATRx ProxTime and ATRx Biometric 1000)	$199.00 / year
Time Q +Plus, Time Q, PayTime	$149.00 / year
timeQplus Biometric	$299.00 / year
Pendulum Single	$399.00 / year
Pendulum Network	$799.00 / year

Questions about our support contracts? E-mail us: support_contracts@acroprint.com

Per-Incident Phone Call Fees

Acroprint offers complimentary set-up support for 30 days from date of purchase for all registered users (excluding Pendulum).

All other telephone assistance not covered by a software support contract will be subject to a per-incident fee billable to a major credit card. We accept Visa, MasterCard or American Express.

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Per Incident Telephone Support Rates:

Attendance Rx product family	$75.00 / incident
Time Q +Plus, Time Q, PayTime	$25.00 / incident
timeQplus Biometric	$125.00 / incident
Pendulum, ATR20/20, ATR9800	$125.00 / incident