Software Support Contracts

Avoid per-incident telephone support fees, and gain valuable benefits by signing up for an Acroprint Software Support Contract.

An Acroprint Software Support Contract offers you these benefits:

  • Access to our highly trained technical support specialists for 12 full months (available during Acroprint business hours).

  • Free software upgrades (within the version of the product purchased).

  • Free service packs.

  • Priority status on support issues.


Download or print an application form today!
(PDF format)

View or print a sample copy of a support contract
(PDF format)

Contract Pricing:

Attendance Rx Single, timeQplus® Single, Acroprint BioTouch®
(Includes single-PC editions of ATRx Secure PunchIn, ATRx ProxTime and ATRx Biometric 1000)

$109.00 / year

Attendance Rx Network, timeQplus® Network
(Includes Network editions of ATRx Secure PunchIn, ATRx ProxTime and ATRx Biometric 1000)

$169.00 / year

Time Q +Plus Badge System
(Includes PayTime)

$159.00 / year

timeQplus® with FaceVerify®, Biometric, Proximity, Magnetic Stripe, Barcode and/or HandPunch

$169.00 / year

Pendulum® Single

$399.00 / year

Pendulum® Network

$799.00 / year

Questions about our support contracts? E-mail us: support_contracts@acroprint.com

Per-Incident Phone Call Fees

Acroprint offers complimentary set-up support for 30 days from date of purchase* for all registered users. All other software support not covered by a support contract is subject to per-incident time-based charges. We accept Visa, MasterCard or American Express credit cards; please have your card ready when you call.

Per Incident Telephone Support Rates:

Time Q +Plus Badge System, PayTime

$55.00 per incident per ½ hour

BioTouch, timeQplus Single software, Attendance Rx Single software

$55.00 per incident per ½ hour

timeQplus FaceVerify, Biometric, Proximity, Magnetic Stripe, Barcode and/or HandPunch,
timeQplus Network software, Attendance Rx Network software

$75.00 per incident per ½ hour

Pendulum, ATR20/20, ATR9800

$125.00 per incident per ½ hour

* Excludes Pendulum, ATR20/20 and ATR9800 software products

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