Acroprint Support » Knowledge Base

Acroprint Systems Support Knowledge Base

The Acroprint Technical Support Knowledge Base is a searchable database of software and hardware FAQs (Frequently Asked Questions) related to software-based Acroprint time and attendance systems.

Looking for support for a specific system? Click the links below to browse the Knowledgebase by product:

Attendance Rx Product Family Ares IV / Ares Express Ares III ATR 20/20 ATR9800 PayTime

Pendulum timeQplus V3 product suite timeQplus Biometric (V2) Time Q +Plus Time Q TimeStation PC / TSPC Network

To search: select a product, enter the desired key word in the Search for: field and click Search.

Search Knowledge Base
Product All Products Ares III Ares IV ATR 20/20 ATR9800 ATRx Biometric 1000 ATRx ProxTime ATRx Secure PunchIn Attendance Rx Attendance Rx Network PayTime Pendulum Time Q Time Q +Plus timeQplus Biometric V2 timeQplus V3 TimeStation PC TimeStation PC Network Search for

Results 1 to 15 of 184

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1.	Upgrading to the latest release of Attendance Rx software
		Popularity: 5%
2.	How do I move the data from one PC to another?
		Popularity: 3%
3.	I can no longer edit punches. I can`t edit my employees. I upgraded to Windows XP and get errors now.
	TSIF400 has encountered an error and must close	Popularity: 2%
4.	My clock will not communicate. My computer cannot find the clock.
	Clock terminal not found as specified communications port. Communications settings not specified. Au	Popularity: 2%
5.	I forgot my password!
	Resetting Password	Popularity: 2%
6.	I need help connecting my timeQplus Biometric terminal to my computer or network.
		Popularity: 2%
7.	Microsoft Windows Vista compatibility patch - TimeQ +Plus and PayTime
		Popularity: 2%
8.	How do my employees clock in or out at the PC?
		Popularity: 2%
9.	Can employees print their own Time Card Reports?
		Popularity: 1%
10.	How can I get the Port Capture Utility?
		Popularity: 1%
11.	How do I verify my Com port Settings in Windows 98, 2000 or XP?
	Clock terminal not found as specified communications port. Auto Detect Failed.	Popularity: 1%
12.	The arxservice task is not in process list or will not start. Clients cannot connect.
		Popularity: 1%
13.	I am having trouble installing Attendance Rx on our network
		Popularity: 1%
14.	How do I move my existing Attendance Rx database to a new ATRx installation?
		Popularity: 1%
15.	If I have to uninstall Attendance Rx will I lose my data?
		Popularity: 1%

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