Acroprint Systems Support Knowledge Base

The Acroprint Technical Support Knowledge Base is a searchable database of software and hardware FAQs (Frequently Asked Questions) related to software-based Acroprint time and attendance systems.

Looking for support for a specific system? Click the links below to browse the Knowledgebase by product:

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1. How do I access the set up wizard?


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2. I cannot poll a HandPunch terminal.


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3. My copy of Pendulum opens in Demo Mode.


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4. What is my operating system?


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5. Microsoft Windows Vista compatibility - Pendulum


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6. What do I need to do to adjust my Pendulum, ATR 20/20 or ATR9800 system for the Daylight Saving Time change (DST)?


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7. Can I re-use employee badges?


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8. How can I repair corrupted data files?


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9. ADCT terminal 2010 year change
Terminal displays 2000 instead of 2010

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10. My employees are clocking in, but I do not get any punches from the HandPunch terminal.


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11. I am having trouble with polling a terminal.
Transmission aborted

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12. HandPunch 1000 ( HP1000 ), HandPunch 2000 ( HP2000 ) Ethernet connection problems


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13. I cannot log in.


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14. I have activated the message feature, but my employees do not see messages when punching in/out


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15. I get a message INVALID SOURCE when attempting to use the keypad to clock in / out.
Invalid Source

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