Acroprint Support » Knowledge Base

Acroprint Systems Support Knowledge Base

The Acroprint Technical Support Knowledge Base is a searchable database of software and hardware FAQs (Frequently Asked Questions) related to software-based Acroprint time and attendance systems.

Looking for support for a specific system? Click the links below to browse the Knowledgebase by product:

Attendance Rx Product Family Ares IV / Ares Express Ares III ATR 20/20 ATR9800 PayTime

Pendulum timeQplus V3 product suite timeQplus Biometric (V2) Time Q +Plus Time Q TimeStation PC / TSPC Network

To search: select a product, enter the desired key word in the Search for: field and click Search.

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Product All Products Ares III Ares IV ATR 20/20 ATR9800 ATRx Biometric 1000 ATRx ProxTime ATRx Secure PunchIn Attendance Rx Attendance Rx Network PayTime Pendulum Time Q Time Q +Plus timeQplus Biometric V2 timeQplus V3 TimeStation PC TimeStation PC Network Search for

Results 1 to 15 of 46

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1.	I can no longer edit punches. I can`t edit my employees. I upgraded to Windows XP and get errors now.
	TSIF400 has encountered an error and must close	Popularity: 2%
2.	My clock will not communicate. My computer cannot find the clock.
	Clock terminal not found as specified communications port. Communications settings not specified. Au	Popularity: 2%
3.	Microsoft Windows Vista compatibility patch - TimeQ +Plus and PayTime
		Popularity: 2%
4.	How can I get the Port Capture Utility?
		Popularity: 1%
5.	How do I verify my Com port Settings in Windows 98, 2000 or XP?
	Clock terminal not found as specified communications port. Auto Detect Failed.	Popularity: 1%
6.	I cannot enter new data into the current pay period. Clock is not accepting swipes.
	Locked Out : Report Old Data First	Popularity: 1%
7.	What is my operating system?
		Popularity: 0%
8.	How do I open Device Manager in Windows 2000 or XP?
		Popularity: 0%
9.	How do I know if my USB to Serial Port adapter is working properly?
	Clock terminal not found as specified communications port. Auto Detect Failed.	Popularity: 0%
10.	None of my badges will read. My employees cannot clock in.
		Popularity: 0%
11.	I already have employee badges. Can I use those? What kind of information is stored on the badge?
		Popularity: 0%
12.	How will my employees know that their punch was accepted?
		Popularity: 0%
13.	When printing to the terminal printer, I get an error.
	Report output error Device = Parallel or Device = Serial	Popularity: 0%
14.	Can I export my employees´ data into payroll software?
		Popularity: 0%
15.	Why does the report need to be printed every pay period?
		Popularity: 0%

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