Acroprint Support » Knowledge Base

Acroprint Systems Support Knowledge Base

The Acroprint Technical Support Knowledge Base is a searchable database of software and hardware FAQs (Frequently Asked Questions) related to software-based Acroprint time and attendance systems.

Looking for support for a specific system? Click the links below to browse the Knowledgebase by product:

Attendance Rx Product Family Ares IV / Ares Express Ares III ATR 20/20 ATR9800 PayTime

Pendulum timeQplus V3 product suite timeQplus Biometric (V2) Time Q +Plus Time Q TimeStation PC / TSPC Network

To search: select a product, enter the desired key word in the Search for: field and click Search.

Search Knowledge Base
Product All Products Ares III Ares IV ATR 20/20 ATR9800 ATRx Biometric 1000 ATRx ProxTime ATRx Secure PunchIn Attendance Rx Attendance Rx Network PayTime Pendulum Time Q Time Q +Plus timeQplus Biometric V2 timeQplus V3 TimeStation PC TimeStation PC Network Search for

Results 1 to 15 of 18

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1.	I need help connecting my timeQplus Biometric terminal to my computer or network.
		Popularity: 2%
2.	The arxservice task is not in process list or will not start. Clients cannot connect.
		Popularity: 1%
3.	My firewall is blocking timeQplus Biometric communications
		Popularity: 1%
4.	Windows Vista Compatibility - timeQplus Biometric
		Popularity: 1%
5.	What are the system requirements for timeQplus Biometric?
		Popularity: 0%
6.	Polling does not retrieve punches from the terminal.
		Popularity: 0%
7.	How can I clear an administrator from a timeQplus Biometric terminal?
		Popularity: 0%
8.	How do I move my timeQplus Biometric installation from one computer to another?
		Popularity: 0%
9.	How do I assign employees to a newly-added TQ100 terminal?
		Popularity: 0%
10.	Where can the terminal be connected in an RS232 configuration?
	Serial Clock not found	Popularity: 0%
11.	One of my employees gets identified as a different employee when they punch.
		Popularity: 0%
12.	Can a DHCP server assign an IP address to a networked TQ100 terminal?
		Popularity: 0%
13.	What are the Sensitivity settings in the TQ100 terminal for?
		Popularity: 0%
14.	What do I need to do to update my timeQplus Biometric system for the Daylight Saving Time change (DST)?
		Popularity: 0%
15.	The terminal is beeping and repeating the message Remove Finger, but there is no finger on the fingerprint reader.
	Remove Finger	Popularity: 0%

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