Acroprint Support » Knowledge Base

Acroprint Systems Support Knowledge Base

The Acroprint Technical Support Knowledge Base is a searchable database of software and hardware FAQs (Frequently Asked Questions) related to software-based Acroprint time and attendance systems.

Looking for support for a specific system? Click the links below to browse the Knowledgebase by product:

Attendance Rx Product Family Ares IV / Ares Express Ares III ATR 20/20 ATR9800 PayTime

Pendulum timeQplus V3 product suite timeQplus Biometric (V2) Time Q +Plus Time Q TimeStation PC / TSPC Network

To search: select a product, enter the desired key word in the Search for: field and click Search.

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Product All Products Ares III Ares IV ATR 20/20 ATR9800 ATRx Biometric 1000 ATRx ProxTime ATRx Secure PunchIn Attendance Rx Attendance Rx Network PayTime Pendulum Time Q Time Q +Plus timeQplus Biometric V2 timeQplus V3 TimeStation PC TimeStation PC Network Search for

Results 1 to 15 of 15

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1.	None of my badges will read. My employees cannot clock in.
		Popularity: 0%
2.	I already have employee badges. Can I use those? What kind of information is stored on the badge?
		Popularity: 0%
3.	How do I set up my clock for the first time?
		Popularity: 0%
4.	How will my employees know that their punch was accepted?
		Popularity: 0%
5.	When printing to the terminal printer, I get an error.
	Report output error Device = Parallel or Device = Serial	Popularity: 0%
6.	I want to connect a printer directly to my terminal. What kind of printer should I use?
		Popularity: 0%
7.	I need to purchase additional badges.
		Popularity: 0%
8.	When printing from my terminal, the Weekly Overtime does not calculate properly.
		Popularity: 0%
9.	My employees are not able to punch in.
	Locked out report old data first	Popularity: 0%
10.	What is the total number of supervisors I can assign?
		Popularity: 0%
11.	Is there any way to back up the information stored in my clock?
		Popularity: 0%
12.	I lost my Supervisor Badge and cannot print my reports. Is there anything I can do?
		Popularity: 0%
13.	What do the settings under Shift Rules mean?
		Popularity: 0%
14.	One of my employees forgot to punch in. How do I correct this?
		Popularity: 0%
15.	How do I prepare my Time Q system for the Daylight Saving Time change (DST)?
		Popularity: 0%

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