Acroprint Systems Support Knowledge Base

10165

Problem

I cannot poll a HandPunch terminal.

Solution

This error msg is caused by a communication problem:

1. Check for matching terminal ID in the clock configuration and in the terminal.

2. Modem terminals: Check for correct modem number, phone line quality, PC modem setup and configuration.

3. RS232: Check for properly-seated RS232 adapter and connection cable (note: the maximum cable length is 50 ft.)

4. RS422: Check for properly-seated RS422 adapter and cable. Make sure your RS422 connection is wired correctly. The wiring diagram is available in the HandPunch User Manual. (Downloadable copies of the HandPunch User Manuals are available in the Resources Section of the Acroprint web site.)

5. The PC serial port may be defective or incorrectly configured, or the terminal itself may be defective. E-mail Acroprint Technical Support or call 1-800-334-7190 for further assistance.

• Attendance Rx Product Family
• Ares IV / Ares Express
• Ares III
• ATR 20/20
• ATR9800
• PayTime

• Pendulum
• timeQplus V3 product suite
• timeQplus Biometric (V2)
• Time Q +Plus
• Time Q
• TimeStation PC / TSPC Network