Acroprint Systems Support Knowledge Base
The Acroprint Technical Support Knowledge Base is a searchable database of software and hardware FAQs (Frequently Asked Questions) related to software-based Acroprint time and attendance systems.
| Topic | I can no longer edit punches. I can`t edit my employees. I upgraded to Windows XP and get errors now. |
| KBID | 10039 |
| Error | TSIF400 has encountered an error and must close |
| Product | Time Q +Plus//PayTime |
Versions 4.10 and below are not compatible with Windows XP. A service pack is available on our website that will resolve the compatability issue. To download the service pack, click here. Select Save on the dialog box that appears. The Save As window will appear. In the top center box labelled Save In: select Desktop. Click Save In the bottom right corner of the window. After the file has completed downloading, please close all windows and double click on the tasp6.exe icon on your Desktop. Click Next through the installation then click Finish when the installation is complete. Restart your computer. You should now have two Time and Attendance icons on your desktop. Use the one that says only Time and Attendance. Delete the one that says Time and Attendance 4.10. You must have version 4.10 of the software in order for Service Pack 6 to install properly. If you need version 4.10, please call software support at 1-800-334-7190. If you need assistance with the download, please call software support at 1-800-334-7190. There may be a fee for software support. |
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