Pendulum Software Suite

I cannot poll my terminal. Error message: Transmission Aborted

My employees are clocking in and out, but the terminal does not seem to be recording the punches. No punches are coming through for those employees from that terminal. How can I fix this?

I have activated the message feature, but my employees do not see any messages when clocking in or out.

I cannot log in. How do I access the software?

We had a holiday, but the holiday hours were not posted. Why not?

I notice missing or incorrect posted punches when I poll the terminal. How can I repair corrupted data files?

Tips for configuring or printing reports

What payroll export formats are available in Pendulum?

My pay period start date changes each pay period. What happens if I change the pay period manually to reflect the current start date for our company needs?

How do I implement Ethernet connectivity for an HP1000 or HP2000 HandPunch terminal?

How do I determine my operating system?

How do I access the setup wizard?

Can I re-use employee badges?

What is “Swipe and Go”?

When running the Who Is In Report, I get the message “No Information Found.”

When running the Time Card Report, I receive the message “No Information Found.”

I cannot use the terminal keypad when clocking in or out. Error message: Invalid Source

My copy of Pendulum opens in Demo Mode. How do I access the full version of the software?

Where can I obtain a replacement copy of my product user manual or quick start guide?

Pendulum 4 systems with HandPunch biometric terminals: how do I prepare / adjust for the Daylight Saving Time (DST) change?

Pendulum 4 systems with ADCT or DC7000 terminals: how do I prepare / adjust for the Daylight Saving Time (DST) change?

Pendulum 5 systems: how do I prepare / adjust for the Daylight Saving Time (DST) change?

What are the supported operating systems for Acroprint software systems?