Attendance Rx Software & Systems

Tips for Fingerprint Biometric Scanning & Registration

Oops! I forgot my password! How can I access the software?

I am having trouble importing or exporting to QuickBooks. Run-time error: Cannot create QBXMLRP COM component

I need help installing Attendance Rx Network. The clients won’t communicate with the server.

How can I upgrade from Attendance Rx or an earlier version of timeQplus to the current version of timeQplus without losing my data?

What payroll exports are available in Attendance Rx based systems?

What reports are provided by the software? Is there any way I can see what the reports look like?

My pay period start date changes each pay period. What happens if I change the pay period manually to reflect the current start date for our company needs?

How do my employees clock in and out using the ATRx ProxTime terminal?

How do I move data from one PC to another?

How do employees clock in and out at the PC?

How do I enter Benefit Hours for an employee (Vacation, Sick, Personal, FMLA, Holiday, Other)?

How do I save reports to files so I can email them to another location?

How do I delete an employee?

How do I make employees “inactive” in case they return to work at a later date?

How can I connect my ProxTime terminal to my PC if my PC has no 9-pin serial port?

How do I change the default language of the HandPunch display?

I need help enrolling employees to the HandPunch unit.

How do employees clock in or out using Secure PunchIn biometrics?

Can my employees punch in or out using only the biometric fingerprint device?

Does my PC have to be turned on in order for employees to punch in or out using the HandPunch unit?

If my ProxTime terminal needs to be further away from my PC, can I use a longer telephone cable?

Can the ProxTime terminal display the employee’s accumulated hours as the Time Q +Plus terminal does?

Can employees print their own Time Card reports?

Why are punch transactions not visible for salaried employees?

Can I use Attendance Rx Network software with a WAN or VPN?

How do I add more than 50 employees?

What is “Max Time on the Clock”?

Can I tell which Supervisor inserted or edited transactions for an employee?

If I have to uninstall the Attendance Rx software, will I lose my data?

Why is the employee message deleted after being displayed?

What is the purpose of “Overtime Level 2”?

I am unable to delete an employee. Why does my employee have a red line through his name?

How can I tell the difference between a manual transaction entered by a supervisor and a transaction entered by an employee punch?

What is “Day Change Offset”?

What do the “User Preferences” settings do?

What is the purpose of the “Weekly OT Starts On” setting?

Does my PC have to be powered on in order to clock in or out at the ProxTime terminal?

Can I obtain Ethernet ProxTime terminals and assign static IP addresses to each terminal on my network?

Can ProxTime terminals be connected via wireless (WiFi) network?

Can I use a biometric fingerprint reader (ATRx Secure PunchIn device) with an ATRx ProxTime system?

Can I display employee messages on the ProxTime terminal?

Can I use Cat5 network cables to connect my ProxTime terminals to my network?

When attempting to enable my HandPunch unit, I received the following error: Object variable or With block variable not set.

My ATRx ProxTime terminal displays “PC” and won’t accept punches.

I receive “low system resources” errors from Windows when I attempt various Attendance Rx functions.

Important Instructions for upgrading Attendance Rx software

Where can I obtain a replacement copy of my product user manual or quick start guide?

How do I move my existing Attendance Rx software to a new computer or operating system?

What do I need to do to update my Attendance Rx based system for the Daylight Saving Time (DST) change?