Attendance Rx family of products

Attendance Rx • Attendance Rx Network • ATRx ProxTime • ATRx Secure PunchIn • ATRx Biometric 1000

Scroll down to browse all KnowledgeBase articles related to the entire Attendance Rx family of products, or click on a product name above to jump directly to the related article section. Click on the desired article title below to view the entire article.

[ Return to Attendance Rx main support page ]

Attendance Rx and Attendance Rx Network Software

1.	Upgrading to the latest release of Attendance Rx software
2.	How do I move the data from one PC to another?
3.	I forgot my password!
4.	How do my employees clock in or out at the PC?
5.	Can employees print their own Time Card Reports?
6.	If I have to uninstall Attendance Rx will I lose my data?
7.	The arxservice task is not in process list or will not start. Clients cannot connect.
8.	I am having trouble installing Attendance Rx on our network
9.	Why are punch transactions not visible for salaried employees?
10.	How do I move my existing Attendance Rx database to a new ATRx installation?
11.	Can I use Attendance Rx Network with a WAN or VPN?
12.	My pay period start date changes each pay period. What happens if I change the pay period manually to reflect the correct start date for our company needs?
13.	Microsoft Windows Vista compatibility - Attendance Rx and ATRx ProxTime
14.	I am having trouble importing or exporting to QuickBooks
15.	How do I enter Benefit Hours for an employee (Vacation, Sick, Personal, Other, FMLA, Holiday, Regular)?
16.	How do I add more than 50 employees? What other upgrades are available?
17.	What is "Max Time on the Clock"?
18.	Can I tell which Supervisor inserted or edited transactions for an employee?
19.	How do I save reports to files so I can email them to another location?
20.	I am not able to delete an employee. Why does my employee have a red line through his name?
21.	What do I set the "Overtime Level 2" for?
22.	Why is the employee message deleted after being displayed?
23.	How do I make employeees "Inactive" in case they return to work at a later date?
24.	Windows low system resources errors when attempting various Attendance Rx functions
25.	How can I tell the difference between a manual transaction and a transaction entered by an employee?
26.	What is the definition of "Day Change Offset"?
27.	What does "User Preferences" refer to?
28.	How do I delete an employee?
29.	What does "Weekly OT Starts On" mean?
30.	What do I need to do to update my Attendance Rx system for the Daylight Saving Time change (DST)?
31.	Attendance Rx software and international date formats
32.	I need help configuring Round, Grace, or Dock settings

Return to top

ATRx ProxTime

1.	Upgrading to the latest release of Attendance Rx software
2.	How do my employees clock in or out at the PC?
3.	Does my PC have to be powered on in order to clock in or out at the ProxTime terminal?
4.	Microsoft Windows Vista compatibility - Attendance Rx and ATRx ProxTime
5.	How can my employees enter their PIN number and swipe their badge at the ProxTime terminal?
6.	PC is displayed on my ATRx ProxTime terminal.
7.	Can I order Ethernet ProxTime terminals and assign static TCP/IP addresses to each terminal on the Network?
8.	How do my employees clock in or out at the ATRx ProxTime terminal?
9.	Can I connect ProxTime terminals to my network? Can I use Cat5 network cables to connect my ProxTime terminals?
10.	Can I display employee messages on the ProxTime terminal?
11.	Can ProxTime terminals be connected via wireless network?
12.	Can I connect a fingerprint reader (Secure PunchIn device) to the ProxTime Terminal?
13.	Can the ProxTime terminal display the employee´s accumulated hours as the Time Q Plus terminal does?
14.	How can I connect my ProxTime terminal to my PC when there is no 9 pin serial port?
15.	If my ProxTime terminal is too far from my PC could I purchase a longer telephone cable?
16.	What do I need to do to update my ATRx ProxTime, Secure PunchIn or Biometric 1000 system for the Daylight Saving Time change (DST)?

Return to top

ATRx Secure PunchIn

1.	How do my employees clock in or out at the PC using the Secure PunchIn biometrics?
2.	Can I connect a fingerprint reader (Secure PunchIn device) to the ProxTime Terminal?
3.	Can my employees punch in/out using only the fingerprint device?
4.	What do I need to do to update my ATRx ProxTime, Secure PunchIn or Biometric 1000 system for the Daylight Saving Time change (DST)?
5.	Microsoft Windows Vista compatibility - ATRx Secure PunchIn

Return to top

ATRx Biometric 1000

1.	Does my PC have to be turned on in order to punch in or out using the HandPunch unit?
2.	I received an error when attempting to enable my HandPunch unit.
3.	What do I need to do to update my ATRx ProxTime, Secure PunchIn or Biometric 1000 system for the Daylight Saving Time change (DST)?
4.	How do I change the default language of the HandPunch display?
5.	Windows Vista Compatibility - ATRx Biometric 1000
6.	I need help enrolling employees to the HandPunch unit

Return to top

[ Return to Attendance Rx main support page ]