Acroprint Technical Support

Support for software systems:

If you are using a Pendulum, ATR 20/20 or ATR9800 system with ADCT terminals and your terminals are displaying the incorrect year after the 2010 year change, please click here for more information.
Consult the included Quick Start Guide, manual and/or on-line help. If you have misplaced your manual or guide, click here to download or print another copy free of charge from our web site.
Visit the support page for your specific product, or search our Technical Support Knowledge Base for an answer.

Click to Select Your Product
- Attendance Rx Product Family
- Pendulum
- timeQplus V3 product suite
- timeQplus Biometric (V2)
- Time Q +Plus
- ATR 20/20
- ATR9800
- PayTime
- Time Q
- TimeStation PC
- TimeStation PC Network
Questions about Windows Vista™ compatibility? Click here for more info.
Looking for FREE Daylight Saving Time change instructions? Click here!
Contact your local dealer or e-mail our Technical Support Staff. For best service, when e-mailing Technical Support be sure to include your complete product information including model or version number.
— OR —
Call Acroprint Support at 1-800-334-7190 (Canada: call 1-866-514-3249). Please note, per-incident charges may apply for Acroprint-provided telephone support.

Avoid per-incident charges for telephone support and gain other valuable benefits — purchase an Acroprint software support contract today!

Service for time clocks and document stamps:

Consult the included Quick Start Guide and/or user manual. If you have misplaced your manual or guide, click here to download or print another copy free of charge from our web site.
Looking for FREE Daylight Saving Time change instructions? Click here!
Need more help? Contact your local dealer or e-mail our Service Department Staff. For best service, when e-mailing our Service Department be sure to include your complete product information including model and serial number.
— OR —
Call Acroprint Service at 1-800-334-7190 (in Canada: call 1-866-514-3249). You can also use these numbers to place parts orders.

For extra peace of mind and priority handling of repairs, purchase an Extended Service Plan for your Acroprint clocks, document stamps or ATRx ProxTime terminals!

Acroprint product service and support is available Monday through Friday (excluding holidays)
between the hours of 8:00am and 5:00pm (Eastern).

Contact Information

Click here to e-mail Technical Support for help with software-based systems
Click here to e-mail our Service Department for help with punch clocks and document stamps

Toll-free (USA Only): 1-800-334-7190
Toll-free (Canada): 1-866-514-3249
Local: 919-872-5800
Fax: 1-919-850-0720
Please note, charges may apply for telephone support.