Acroprint Technical Support

Support for software systems:

• Looking for Daylight Saving Time change instructions? Click here!

• Questions about Windows Vista™ compatibility? Click here for more info.

• Consult the included Quick Start Guide, manual and/or on-line help. If you have misplaced your manual or guide, click here to download or print another copy free of charge from our web site.

• Visit the support page for your specific product, or search our Technical Support Knowledge Base for an answer.

  Click to Select Your Product

  - Attendance Rx Product Family
  - Pendulum
  - timeQplus Biometric
  - Time Q +Plus
  - ATR 20/20
  - ATR9800
  - PayTime
  - Time Q
  - TimeStation PC
  - TimeStation PC Network

• Contact your local dealer or e-mail our Technical Support Staff. When e-mailing Technical Support be sure to include your complete product information including model or version number.

• Call Acroprint Support at 1-800-334-7190 (Canada: call 1-866-514-3249). Please note, charges may apply for Acroprint-provided support.

Avoid per-incident charges for telephone support and gain other valuable benefits — purchase an Acroprint software support contract today!

Service for time clocks and document stamps:

• Looking for Daylight Saving Time change instructions? Click here!

• Consult the included Quick Start Guide and/or user manual. If you have misplaced your manual or guide, click here to download or print another copy free of charge from our web site.

• Contact your local dealer or e-mail our Service Department Staff. When e-mailing our Service Department be sure to include your complete product information including model and serial number.

• Call Acroprint Service at 1-800-334-7190 (in Canada: call 1-866-514-3249). You can also use these numbers to place parts orders.

For extra peace of mind and priority handling of repairs, purchase an Extended Service Plan for your Acroprint clocks, document stamps or ATRx ProxTime terminals!

System Support

Knowledge Base

Looking for support for a specific system? Click the links below to view the support page for each product:

• Attendance Rx Product Family
• ATR 20/20
• ATR9800
• PayTime
• Pendulum
• timeQplus Biometric
• Time Q
• Time Q +Plus
• TimeStation PC
• TimeStation PC Network

The Acroprint Technical Support Knowledge Base is a searchable database of software and hardware FAQs (Frequently Asked Questions) related to software-based Acroprint time and attendance systems.

• Click here to search the Knowledge Base by product and keyword

• Click here to browse all Knowledge Base articles

• Click here to browse all articles related to the Attendance Rx family of products